Establish and lead a development team dedicated to creating user-friendly, responsive applications. Embed agile development practices, oversee the full development lifecycle—including performance optimisation and accessibility—and foster cross-functional collaboration to ensure seamless integration and support the organisation's mission to save lives at sea.

• Establish and Lead Development Team: Form and manage a team dedicated to creating and enhancing user-friendly, responsive web and mobile applications. Collaborate with digital and data teams to embed agile web development practices.

• Manage Development Lifecycle: Oversee the entire development process, ensuring performance optimisation, cross-browser and device compatibility, UX excellence, code quality, and efficient testing and bug fixing.

• Cross-Functional Collaboration: Work closely with developers and other IT teams to integrate applications. Collaborate on API design and data integration for seamless functionality.

• Strategic Solution Advising: Advise on solution options, conduct risk evaluations, and perform cost-benefit analyses to support business case development.

• Application Requirements and Accessibility: Determine system requirements for new or modified applications, prepare functional and process specifications, and ensure all applications adhere to accessibility standards.

• Leadership and Stakeholder Management: Provide leadership to Product Owners, support the embedding of product ownership practices, and act as an escalation point for issues. Build consensus with stakeholders on solution deployment timelines.

• Project Pipeline Management: Prioritise and manage the applications project pipeline, aligning resource constraints with ROI, efficiency, and compliance criteria.

• Budget Monitoring: Monitor and control budgetary spend, ensuring optimal value for money from both internal teams and third-party suppliers.

• Continuous Improvement: Stay up-to-date with the latest trends and best practices in front-end development. Promote continuous learning and peer review within the team to improve development processes.

Responsible for technical ownership and support of the RNLI's Volunteer Management System, including configuration, roadmap development, and promoting best practices. Managing internal customers and stakeholders, gathers insights, identifies opportunities, and prioritising work in line with Data principles. Collaborating with the team to investigate and integrate data using analytical tools, while seeking opportunities to enhance data quality, processing, and platform accessibility.

• Ensuring that configuration change is effectively managed across the applications lifecycle, evaluating up-and downstream impacts and applying change management processes to ensure an excellent user experience for our fundraising and Operational Volunteers.

• Working with relevant data owners to drive and maintain an improved data quality score for our volunteer data.

• Developing relationships and leading engagement activities with key internal and external stakeholders and vendors.

• Ensuring that decisions that affect the product are appropriate, align to RNLI design standards and conform to best practice.

• Ensuring that GDPR principles are considered at every stage of the data lifecycle, including retention and destruction.

• Acting as a Platform SME to provide support, advice, and knowledge transfer to the wider organisation, which will include Data Governance Analysts, Data Scientist specialists, various Data Analyst Communities, and the wider business such as Data Managers, Data Stewards, and Data Users.

• Managing and overseeing issue/defect resolution across the product. Communicating problems and issues promptly to key stakeholders and leading resolution plans, including the investigation, prioritisation, scheduling, and administering of work as required.

As IT Manager I undertake research and implement technological advancements, where appropriate, to successfully reduce costs on an annual basis. In significant stakeholder projects, I prioritise data quality and the end-user experience, effectively communicating the importance of these factors to stakeholders and ensuring their inclusion in all project deliverables. This approach enables me to achieve improved outcomes for the organisation and enhance overall project effectiveness.

• Fully accountable for IT budget within the organisation. Researching and implementing (where suitable) advances on technology to successfully reduce costs year-on-year.

• Prioritising data quality and end-user experience in large stakeholder projects, communicating the significance of these factors to stakeholders and ensuring that they were incorporated into all project deliverables. This approach enabled me to achieve better outcomes for the organisation and improve the overall effectiveness of the projects.

• Collaborated closely with social media, marketing, and data teams to ensure shared outcomes and alignment with organisational goals and objectives.

• Demonstrated senior delivery experience using Scrum and other agile methodologies to scope and manage large multi-channel projects, ensuring positive outcomes and stakeholder needs are met.

• Acted as a consultant to business colleagues, providing guidance and direction on digital opportunities and transformation initiatives.

• Developed and managed relationships with key technology stakeholders and suppliers, ensuring effective, efficient management of digital resources and capabilities.

• Responsible for improving access to data by architecting multi-cloud environments between Microsoft Azure and Amazon Web Services, enabling multi-cloud database access for reporting and analytics.

• Developed and managed a risk register for IT within the organisation, proactively identifying potential risks and implementing procedures and processes to mitigate any risks to a level acceptable by the board of directors.

• Possesses advanced knowledge of Amazon Web Services and Microsoft Azure cloud environments, as well as Microsoft Office and Google Workspace office suites. Demonstrated ability to implement Mobile Device Management services to ensure security and privacy.

• Identify opportunities for process improvement, data quality enhancement, and system integration, and proactively implement changes to improve the effectiveness of services.

• Demonstrated ability to evaluate organisational digital maturity, identify gaps and opportunities, and develop and implement plans to enhance digital capabilities and effectiveness with tangible results.

As an IT Support specialist, my role involves providing technical support for internal and external applications, which includes email, office applications, and third-party software. I am responsible for maintaining and managing user accounts and access permissions, including Google Workspace, Microsoft Azure Active Directory and other directory services. I also monitor and maintain IT equipment, such as printers, scanners, and network devices.

• Providing technical support for internal and external applications, including email, office applications, and third-party software.

• Maintaining and managing user accounts and access permissions, including Active Directory and other directory services.

• Monitoring and maintaining IT equipment, such as printers, scanners, and network devices.

• Providing phone, email and ticket support via our Helpdesk

• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.

• Comply with Swissport Standard Operating Procedures (SOP’s.)

• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software.

• Progressed from 2nd Assistant, 1st Assistant then onto Business Manager for McDonalds.

• Ensuring effective operation of a £3.5M restaurant.

• Developing and implementing a Mystery Shopper mobile app for analysing visits.

• Responsible for all aspects of secure communication using various UHF/VHF/Fibre and Satellite equipment.

• Early promotion to Detachment Commander responsible for other soldier’s role and task assignment.

• Responsible for assigning, maintaining and servicing of all communications equipment.